I clearly never should have praised create & craft for that credit note as I now stand by my first moaning post even more and can add a bit of extra moaning to go with it!
Lovely Kanban time machine stamps have not yet arrived and after contacting customer services, I have been told that they are not going to because STOCK LEVEL ISSUES- which in English means...
THEY SOLD ME A PRODUCT THAT THEY DIDN'T EVEN HAVE!!!
and took 4 days to even think about giving me the refund. Pissed off would be a gross understatement.
My, strongly worded, letter of complaint will be on its way to them tomorrow and I have lodged a complaint with 'Consumer Direct' too. Never known service like it.